Couldn't access Caixa Tem? See the solution

Through the Caixa Tem application, Caixa Econômica Federal brings together several social programs of the Federal Government, including the well-known Auxílio Brasil.

The application comes to make citizens' lives easier, being able to access the different programs in one place. However, sometimes some difficulties accessing the app by users. One of the reasons is the large number of people accessing it at the same time.

In view of this, there are some alternatives to access the data provided in the app. Check out.

Other means of accessing Caixa Tem

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The Tem box allows the movement of Digital Social Savings Account, where it is possible to obtain information and receive payments for social programs.

The app also allows movement and transfers via TED, PIX and DOC, bank slip payments, online purchases, and others.

Therefore, the app, which receives hits every day from all over the country, may present a problem. In this case, you can contact the following telephone numbers:

• 4044 0104 – for metropolitan regions;
• 0800 104 0104 – for other regions of Brazil.

Upon connection, the following service menu will be displayed:

• 1 – if you forgot your password;
• 2 – to change via email or telephone;
• 3 – for blocked device;
• 4 – for questions regarding access to the application;
• 5 – for questions about statements, transfers and balance.

Calls to the numbers mentioned are free.

For disabled

For people with disabilities, access to the application is not always possible, depending on the person's limitations. Therefore, Caixa Tem offers an exclusive customer service for people with disabilities. The phone number is as follows:

0800 726 2592 – customer service works 24 hours, including holidays.

Caixa Tem Ombudsman

In some specific cases, the telephone services mentioned may not meet all demands. Therefore, there is the option of contacting the Caixa Tem ombudsman, which can be done via telephone:

0800 725 7474 – the service operates from Monday to Friday, from 9am to 6pm. Does not work on holidays.

Unblock via WhatsApp

Another feature that the Caixa Tem app offers is to unlock the app via WhatsApp, as well as access information about benefit payments through the messaging app.

Unlocking through WhatsApp brings more practicality and security to users. To use this service, the user must follow the steps below:

1. Download the Caixa Tem app;
2. Access the app with your password and CPF;
3. Go to the app menu;
4. Select the “Release Access” option;
5. A link to WhatsApp will appear, which must be accessed;
6. In the WhatsApp chat that will open, you must follow all instructions, which include sending authentication documents.

The procedure for unlocking Caixa Tem can last up to 48 hours. If this period passes, it is recommended to look for a Caixa Econômica Federal branch.

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